• HELP!I cant figure out how to checkout.                                                                                                       

If you are having problems with your checkout you can call us at 740-990-8173.If we happen to be out of the office please leave a message and we will contact you ASAP. If youve made a purchase through Ebay you can always go back to your ebay account and select the pay now option and pay directtly through Ebay as well.

• I want to pay with a credit card but i dont want to send my info over the internet, what can I do?

No worries we take orders over the phone if you would feel better.We process all our credit card payments through Chase Bank.

•  My hair is a hot mess.Can you give me some advice?

 Oh but of course:>Check out our blog as I am always posting new ideas.If you have a question you can post it there or email me and Ill do my best to help you out.

• Are you a licensed professional?

Yes I am licensed in the state of Ohio for cosmetology and have been so since 1991.

• Who is this Joe guy?

Ahhh....If im the beauty hes the brains behind me.My wonderful husband of 15 years.He has an extensive background in customer service and numbers so he usually takes care of an concerns and payments.

• There is something wrong with my product what do I do?

We purchase all our products directly from beauty suppliers in bulk.They are stored at our facilities in temperature controlled environment and we do not open products due to contamination issues unless specifically requested by a customer.Every once in a while a product may slip through that is not up to par due to this.If there is any question as to quality of product please let us know as soon as possible as we do not sell faulty products intentionally.Feel free to return ANY product for a full refund.If product is defective we will refund return shipping charges associated with the return as well.If you simply have changed your mind and the product is unused and still in original packaging just send it back for a refund of purchase price.

• I am an international buyer what can you about shipping charges?

We have alot of international buyers.Unfortunately our website does not support combined shipping charges for international items.If you wish to purchase several items drop us an email or go ahead and fill your cart with what you want and then contact us.We will be happy to combine shipping charges and you pay ONLY the ACTUAL shipping no handling fees ever.We will research the best way to ship your items VIA USPS Priority mail.We do not ship 1st class international.We can manually charge your card for you or we can invoice you through paypal for the total amount.

Go Back